Changes we have made during covid-19

First and foremost, we would like to extend our thoughts and best wishes to those personally affected by the coronavirus outbreak – you are in our hearts and our minds. Furthermore, our greatest appreciation and admiration goes out to the medical practitioners working tirelessly around the clock.

Like most businesses, we are monitoring the coronavirus (COVID-19) situation closely, and we are doing everything we can to ensure the wellbeing of all clients – be they home owners, landlords or tenants.

We pride ourselves on the care we take of our valued clients, and our top priority is to remain safe, healthy and be flexible for our clients in these very challenging times.

Big changes have occurred in the way that we traditionally have conducted business and we’re adapting to these changes and making sure that your safety is our priority.

Accordingly, when arranging or conducting private appointments for both open homes, and rental inspections we will undertake the following:

  • Check that the occupants are not ill, self-isolating or under quarantine before arranging and attending.
  • Arrange with the owner to prepare the property for contactless inspections.  Have key drawers, pantries and wardrobes open and ready to view. Open as many doors and windows as possible to minimise the need for attendees to do the same.  Attendees are to be encouraged not to touch.
  • Single appointments of one attendees (or 2 from the same family) who must provide their details at the time of making the appointment.
  • Arrange to have all surfaces of the home, including benchtops and door handles, wiped down with cleaning products.
  • Have hand sanitiser available at the entry of the property.
  • As a condition of entry, require attendees to indicate that they are not ill, self-isolating or under quarantine and have not returned from overseas or interstate in the last 14 days.
  • Prohibit physical contact, including shaking hands.
  • Observe ‘social distancing’ protocols of staying 1.5m away from others wherever possible.
  • Limit inspection times, allowing 15-30 minutes for people to peruse the property.
  • On completion, arrange to have any surfaces of the home that were touched wiped down with cleaning products.

If you have further concerns please call us, we always happy to talk.

Charles was very helpful throughout the process of buying my first house. He offered advice and assistance when needed but was never pushy. I would recommend him to anyone looking to buy in the area!

Scott

Charles is very easy to communicate with and discuss issues with. He would reply to questions within a quick timeframe and was very knowledgeable about the property market and local area.

Trish

 

We were impressed with Charles , he kept us informed from the initial inspection thru to settlement. We don’t often rate agents, but you will have no problem with Charles. He is honest and not over the top . His market knowledge was on the money and we would no problem using Charles again . If your or a vendor or a seller , Charles is a fair and reasonable man.\

Donna

 

The whole process of selling was made easy with Charles.
He kept us informed at all times and walked us through the entire process.
We used the open negotiation method and it worked well in our case.

Cheers Charles for your great work.

Richard

Charles was professional, polite, knowledgeable and decent. And a pleasure to work with. He sold my house in record time.

Gillian

It was a pleasure to work with Charles during the purchase of our home.  Charles communicated and negotiated with us in a professional manner to enable us to buy at a fair price.
 
We happily recommend Charles to anyone looking to buy/ sell their home.
Stephen

I appreciated the patience waiting for me to require the sale, the help in presenting the property and the honesty in assessing the market and the hard work in finding interested buyers

Richard

When we engaged Charles to sell our property we were extremely confident that we were engaging a reliable, professional, knowledgeable agent.
Charles was amazing – his communication at all times was outstanding His efficiency excellent and above all, his professional integrity superlative.
We would not hesitate to recommend Charles to anyone in the local area who wishes to sell or buy a house!

Peter & Cathie

We were very pleased with the service we received from Charles and his team at Hauss. They are locals themselves, so their knowledge of the local area and its amenities was great. We really liked that Charles embraces the Opennegotiation online auction process which provides great transparency during the purchasing and negotiating stages. The team provided many warm and personal touches post sale as well and were very accommodating with our inspection requests. This is the only real estate agent you should consider in the area!

Amy