The Hauss difference: making your Hauss a home

The Hauss difference: making your Hauss a home

No two families are exactly alike, and no two homes are the same. There’s no one-size-fits-all housing solution: every property has its own benefits and drawbacks that have to be weighed and measured by the people taking the risks on a big investment.

If you’re the one laying it all on the line, you probably already know how much hard work it is navigating the market. It’s even harder if you’re missing the one tool you really need—an experienced agent who knows what’s best, and how to get it. Agents will promise a lot: but if they haven’t taken the time to understand your family’s unique needs, you’re still lost in rough seas.

That’s why we offer the Hauss difference. We don’t think the real estate experience should be a one-sized arrangement skewed in favour of the agent. We’re all about delivering an exceptional level of care to all our buyers and sellers—because we understand that a house is a home, and because we think everyone deserves to come away with what they were looking for.

The Hauss difference: making your Hauss a home

What’s the Hauss difference?

Every agent will tell you they’re different. But very few of them have the unique selling points we do: we’ve purpose built our business on the commitment to premium service that you can only get from a boutique agency.

We don’t have the same focus on profit that the big agencies do. We’re a full-service real estate agency, developed specially to help Brisbane buyers and sellers all the way through the sale process to a good result for everyone. At house, premium service doesn’t just mean achieving a good financial outcome: it means using our professional acumen and local knowledge to contribute to building and maintaining the social fabric of our neighbourhoods in the Western suburbs.

Hauss is a new agency, but we’re not rookie agents. Our team of experienced professionals think outside the box, and with a fresh approach to service and new agency model, we’ve really got something new to offer the real estate market. We’re giving our buyers and sellers what they’re missing from other agencies: old-school service, with the latest technologies and information—and a distinct advantage in leveraging good results from their investments.

Expert local knowledge

At Hauss, we live and breathe the Western suburbs. We take our coffee breaks in the same cafés our clients visit, shop in the same supermarkets, and know many of the same business owners. We’re locals to Graceville and the Western suburbs, and have the same intuition and depth of local knowledge as everyone else who calls this place home.

As locals, we know what makes these suburbs attractive, and why they’re worth the investment. But what really sets us apart as agents is that we’re also good at what we do: with unrivalled accuracy in market analysis, and a broad, well-established professional network, we deliver premium real estate results time and time again for our clients. Our local knowledge, paired with our industry expertise, makes us a formidable force in the Western suburbs property market.

At Hauss, our experienced professionals focus on key areas of the Western suburbs, deepening their knowledge of its specific benefits, and establishing and strengthening relationships with local businesses. This local knowledge underpins our boutique approach to real estate: it allows our agents to provide comprehensive, value-added services—including fully-guided suburb tours and accurate valuation appraisals—and deliver an incomparable real estate experience.

The Hauss difference: making your Hauss a home

Talented agents

Hauss is a purpose-built agency, delivering exceptional talent with real compassion. Our agents undertook this new initiative with drive to be different from typical profit-focused agencies, and to fill the gap in the market for full-service, individually tailored real estate support.

Our agents are professionals, but they’re also family focused. Hauss is like a family unit in itself: we worked together for a long time before founding this new endeavour, and we share the same fundamental values. We established Hauss on a commitment to service that reflects our family ideals, creating a system that’s not only efficient, but safe, welcoming, and transparent.

At Hauss, we appreciate each of our staff members as a professional in their own right. Each has a unique set of talents they bring to the table, allowing Hauss to achieve remarkable results for its clients time and time again. The refined skills of our team members gives Hauss the edge over our competitors with reliable communication, broad local knowledge, and innovative marketing technology—and the old-school values that give our clients the confidence to trust us with their properties.

Hauss Concierge

The Hauss difference isn’t just a principle: it’s a set of tools designed to streamline the property sales process. Whether they’re buyers or sellers, our clients have access to our bespoke suite of real estate services—Hauss Concierge.

Whether our clients are relocating, moving home within the Western suburbs, or brand new and settling in, our Concierge service can help. Hauss Concierge is a one-on-one, tailored and personalised support system incorporating everything from insights into local businesses and services, to information packs and strategies that help to smooth the transition. Hauss Concierge can even manage entire moves where the property owner is absent.

Hauss Concierge is a set of practical solutions that stand as testimony to our commitment to service. It provides clear information, compassionate support, and a fresh perspective for our clients, whether they’re brand new to the property game or experienced buyers just looking for something new and exciting. It’s flexibly designed to meet all our clients’ needs and goals, and to assist our team members in taking as good care of these properties as they do their own homes.

If you’re embarking on a new property journey and you need experienced and professional help, leave your investment in the careful hands of Hauss. With deep local knowledge, remarkable industry insight, innovative technology, and old-fashioned customer service, Hauss can help make your property your home. Contact us anytime for more information, and we’ll be happy to show you the Hauss difference.

We bought a property from Charles a year and a bit ago and had the most seamless and professional experience as buyers. We recently sold our property and had no hesitation in choosing Charles to sell our property, based on the experience we had as buyers – we did not even contemplate another agent in Graceville or surrounding areas. Now that we experienced selling with Charles’, we can most definitely say that he is the best agent we have ever had the pleasure of dealing with. He was efficient, friendly, informative and not pushy in any way. He had our absolute confidence and trust. Charles comes highly recommended from us. Thank you Charles – we look forward to hopefully dealing with you in the future!!

Having dealt with many agents in the area, Charles and Hauss is by far the stand-out agency. He shows the upmost integrity – which we did not find with any of the other agents we dealt with. Charles has extensive, intimate knowledge of the area. He was only too happy to provide advice to us even for properties from outside his agency. 

He listened to our requirements and didn’t waste our time offering unsuitable properties. We enjoy his communication style, which is personable and honest. He always calls back regardless of his busy workload.

Charles found us our house off market, over Christmas and worked tirelessly to get a fair outcome for both vendor and buyer. 

We also used Hauss to sell our property at Oxley and his agent Christian Sevin is reflective of Charles high level of customer service and knowledge of the market. They helped us with great advice to prepare the house for open homes and we successfully sold at our target price point, after the first inspection weekend.

We cant speak highly enough of Charles, Christian, Nicky and this agency. Hauss is the only agency we would use – they are the best example of complete customer service and integrity.

Charles was understanding and patient from the get-go.
It was our first purchase hence we had lot of questions which he answered with patience.
I would definitely recommend him as a real-estate agent.

Charles and the Hauss team are truly unique in their service offering. We didn’t have the time nor energy to get our home ready to market let alone the knowledge of how to do so. Charles and his team were with us every step of the way. The Hauss offering is a “one stop shop” providing advice on repairs, painting, cleaning, decluttering and right down to styling our home for market presentation. 

The sales process itself was quick and painless once we hit the market. Charles kept us informed every step of the way and ensured we were well briefed after every market activity updating us on interest, feedback and possible considerations for us to improve where needed by. Charles is a straight shooter yet is aware that this is someone’s home that’s being sold so is able to temper frank feedback with sensitivity. 

Charles and his team consistently went the extra mile. Be it vacuuming our home before an inspection or tidying up the pool or whatever needed to be done to present our house in a favourable light.

We didn’t intend to sell but are so glad we did! I’d strongly encourage any seller to engage with Charles and the Hauss team, understand their value proposition and give them the opportunity to do what they do well. Sell homes ethically, honestly and with 100% commitment to a great outcome.

Thanks Charles, Nicky and team! Awesome job.

We recently bought our house through Charles at Hauss Realty. Charles was very supportive throughout the process, even contacting our B&P inspector when we were experiencing difficulty arranging a time that suited all parties. He comes across as honest, thoughtful and reasonable in his communications. Thank you for making the process so much easier – we love living in our new home!!

We had the choice of a number of experienced agents in our area but are very happy that we chose Charles due to his professionalism and excellent communication and negotiation skills. He was knowledgeable about the market and our area, committed to selling within our timeframe and personable. He provided good suggestions for improving our property for sale which helped it look its best. He obtained two excellent offers within days and was exceptional in his communication between the buyers and ourselves during the sale process. It was pleasure selling through Charles and his team and we recommend him to anyone wanting a positive selling experience.

I want to say a big thank you to Charles and his fantastic team at Brisbane Real estate for the guidance and consistent assistance provided until we settled in our new house in Graceville. we were new to the area and Charles’ vast knowledge of the area and the market immensely helped us in finding our new home in the area. He was very honest and upfront in communication and he made all the important concerns clear to us, prior to we committing to our purchase. We opened the doors of our new house to find the surprise gift from Charles. His team promptly assisted us even after we moved in and until we are fully settled in. I have no doubt in my mind that I have found the best agent I could realistically find in the area. I would not think twice to recommend him for any real estate related affairs.

This is the second home we have sold with Charles, we would highly recommend Charles to anyone thinking of selling their home. We always find Charles goes above and beyond what you would expect from an agent. Nothing is too much for him, he is happy to help in any way he can. We will be in contact Charles when our next home is ready to go on the market.

After seeing Charles Wiggett at a number of open houses We selected Charles over other agents after we noted his personal approach to working with buyers and following up on all processes, his open a frank approach to discussing issues, and his distributed leadership style in considering all points of view as to how to best market properties in our area. Using Charles’ approach we listened to what he and his consultants recommended and followed that advice to prepare our property for sale. It was under a 30 day contract within 4 days, at a fair and reasonable offer. Charles lived up to our expectations and we are happy to recommend him to others.

We have bought and sold a few homes over the years with different agents and the experience with Charles is the best we have ever had. Right from the outset he invested the time in getting to know what we wanted from the sale and provided us with extensive market research to settle on the right price and marketing strategy. Charles always kept us up to date after every open home and the feedback from marketing activities. During the negotiation with the buyer he was invaluable in providing his experience on how to reach the best price and settlement terms. We would definitely use Charles again in the future.

Charles was fantastic with managing the sale of our property over the Christmas break – even whilst he was overseas! Great team to back him up as well. Thanks Charles, Nicky and Christian